Each year, we provide short-notice support at a wide range of locations to people who have been evacuated from their place of work. We are uniquely positioned to provide this help where companies cannot do it themselves within a suitable amount of time.
Our Evacuee Response service provides face-to-face assistance for individuals or groups evacuated/displaced from their work, either for safety reasons or due to illness or injury. This support includes, but is not limited to, the following:
- escorting individuals to hospital or clinic appointments;
- establishing and staffing a reception centre;
- arranging local transport and accommodation;
- supplying welfare essentials such as food, refreshments, clothing and toiletries;
- providing ongoing liaison with employers;
- liaising with emergency services and other local medical services;
- meeting and assisting relatives visiting personnel.
Our Evacuee Response Teams deliver these services any time 24/7/365, working in 8-hour shifts for as long as necessary.
Travel and accommodation management
As part of MCM’s Evacuee Response service, a response co-ordinator is available to plan and organise logistical support including local travel and accommodation and onward travel home if needed. They will liaise closely with human resources (HR) representatives of our clients and MCM Evacuee Responders on site to ensure efficient logistical support is provided.
Relative Call Centre
The Relative Call Centre at our Norwich HQ is permanently equipped to field calls at any time of any day and is staffed within 60 minutes of activation. Relatives dial a single telephone number which is published once our Relative Responders are set up and briefed.
Our Responders are primarily former emergency services personnel who are experienced in assisting distressed people and trained in counselling awareness. They provide a disciplined and sympathetic service, giving callers the latest official information about an incident and taking enquiries about people who may be affected.
All calls are logged and regularly shared with our client to ensure any required action is taken.