Introduction to MCM

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About Us

We have been providing 24/7/365 incident response services to industries with high risk operations for over 20 years.

We support a significant proportion of the UK’s gas supply and companies carrying out offshore and onshore oil/gas exploration and production, as well as offshore and onshore wind farms.

We support a wide range of companies working in related industries such as construction, decommissioning, engineering, maintenance, manufacturing, marine and subsea.

We also support companies in sectors such as distribution and insurance, where business continuity is critical.

Our incident response services are delivered locally by our unrivalled national Response Network with incident management facilities based at our Response House headquarters next to Norwich Airport.

Our incident response services focus on four key areas:

We also deliver a range of consultancy and training services



Our Response Network


Our Response Network comprises sixteen Response Teams, which are strategically located to provide rapid response across the UK, Ireland, Norway, Belgium and The Netherlands.

Each team has the resilience to support major and multiple incidents in their region and teams will provide mutual support if required. Each team has arrangements in place for reception centres, accommodation and local transport and has fostered relationships with hospitals, private clinics and air services.

MCM’s responders are selected for their experience and expertise in helping people. They are from a broad range of relevant professions, including police officers, nurses, coroners’ officers, fire and rescue officers, media and communications professionals and members of the national resilience community.

Network Map

MCM Network Map



Our Management Team


Matthew Sharp BA (Hons) MCIPR – Chairman

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A founding partner of MCM, Matthew has over 20 years’ experience in crisis management and some 30 years’ experience at senior levels in public relations for the international motor industry.

Matthew started his career in British Leyland in the 1970s dealing with many tough industrial and business issues as well as product-related matters. As PR Manager for Land Rover, he helped build one of the world’s most famous brands before his appointment as Public Affairs Director of Citroën UK Ltd where he stayed for eight years before setting up MCM.


Matthew has been the strategic driving force behind the development of the business supporting around 100 retainer contracts across a number of disciplines




Sarah Alcock Dip EP FEPS FICPEM MBCI – Managing Director

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As Managing Director, Sarah has responsibility for the running and the growth of the business. Sarah has dedicated her career to emergency response and business continuity. As the former Principal Resilience Officer for Norfolk County Council, Sarah chaired several of the Local Resilience Forum liaison groups and managed NORMIT, a public/private sector partnership developed to promote resilience and business continuity in Norfolk.

Sarah has developed and facilitated many emergency exercises, including COMAH sites; she is a qualified trainer and has developed and delivered accredited training courses.


Sarah is a Fellow of both the Emergency Planning Society (EPS) and the Institute of Civil Protection and Emergency Management (ICPEM) and is a Member of the Business Continuity Institute (BCI). Sarah also sits on the Offshore Renewable Energy Emergency Forum (OREEF).




Bruce Holcombe MCIPR – Commercial Director

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Bruce is responsible for all of MCM's commercial activities; maintaining, servicing and growing emergency response contracts.

Bruce is a specialist in corporate communications and reputation management, with a former career in journalism and PR spanning 20 years, including time as a retained emergency Media Responder for MCM.


Bruce has covered the whole spectrum of communications disciplines; consumer and corporate media relations, technical, trade and customer relations, marketing, public affairs and crisis communications.

Bruce has represented global companies in the technology, engineering and automotive fields, including Bosch, ExxonMobil, BP, Citroën, Peugeot and Toshiba.




Melanie Vines – General Manager

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Melanie is responsible for the smooth running of the legal aspects of the Company including all regulatory requirements, recruitment, health and safety. She is a qualified Project Manager with extensive experience of business system improvements.

Specialist in EU, Public Procurement and Contract Law Melanie is supporting the commercial team for new and existing business.


Melanie also has day to day responsibility for all financial and accounting matters for MCM and its response network.





Anita Lansdell – Office Administrator

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Anita has responsibility for the smooth functioning of the information and communications systems that MCM relies on to successfully deliver its 24/7/365 emergency response. These include monitoring the availability and response capability of MCM’s network, managing the exchange of duty rosters between MCM and its clients and facilitating the Document Control system.


Anita is also tasked with the upkeep of our facilities at Response House, including the permanent readiness of our Incident Management Suite and emergency call centres.




Richard Howes BSc MCIPD MCMI MEPS – Business Development

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Richard joined MCM in December 2016 with the responsibility for Business Development. Richard was the former General Manager of Witt O’Brien’s Ltd (formally Link Associates International), a long established and respected major provider of training and exercises in the offshore, high-hazard, process and services industry sectors, which chose to cease trading in the UK.


Richard’s objective is to build a specialist exercise and training base in areas such as power generation and other hazardous sectors.

Prior to joining LINK, Richard gained 20 years’ experience in command, management, operational, training and strategic positions within the British Army working at both national and NATO levels.




certainty in an uncertain world

Media & Crisis Management Ltd, Response House, 5C Alkmaar Way, Norwich NR6 6BF
Telephone: 01603 400349 | e-mail: crisis@mcmcrisis.com | www.mcmcrisis.com
Media & Crisis Management Limited registered in England and Wales, 3977304
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